INTERNATIONAL PATIENT FAQ

Questions about healthcare in Thailand? Start here

Find answers to common questions about treatment planning, costs, travel, privacy and how Siam Medica supports you.

Siam Medica helps international patients explore healthcare options in Thailand and navigate the process from first enquiry through treatment and follow-up. We can help you identify suitable hospitals, clinics and specialists, request treatment information and coordinate appointments, while remaining independent of any single provider. Our support is free for patients.
Yes. There is no fee for patients to use Siam Medica’s support and coordination service. You pay the hospital, clinic or healthcare provider directly for your medical care.
We consider the type of care you’re looking for, your preferences and any information you share with us, then help you explore suitable hospitals, clinics or specialists. We are independent of any single provider, so our aim is to help you understand your options rather than push you toward one particular hospital.
Once we understand what care you’re looking for and have the relevant information, we can coordinate with suitable providers to request a proposed treatment plan and estimated costs. The final plan and pricing come directly from the hospital, clinic or specialist and may change after an in-person assessment or additional tests.
Visa requirements depend on your nationality, length of stay and the purpose of your visit. Some patients may be able to enter Thailand visa-free, while others may need a visa in advance. We can help you understand the practical steps, but you should always confirm the latest requirements with the relevant Thai embassy, consulate or official immigration source before travelling.
Start with whatever information you already have. This may include your diagnosis, symptoms, previous treatment, test results, scans, medical reports or a list of medications. You don’t need to prepare everything perfectly before contacting us. If a hospital or specialist needs additional information, we’ll let you know what to provide.
Treatment costs are paid directly to the hospital, clinic or healthcare provider according to their payment terms. Siam Medica does not set medical prices or collect payment for your treatment. We can help you understand the estimate provided and clarify what is included before you proceed.
Yes. We treat the personal and medical information you share with us as confidential and use it only as needed to respond to your enquiry and help coordinate your care. Where necessary, relevant information may be shared with hospitals, clinics or specialists involved in your request. You can read more in our Privacy Policy.
Our support doesn’t end when your treatment is finished. We can remain available to help with follow-up appointments, communication with your provider and practical questions that may come up after treatment. If you have medical concerns, your treating doctor or healthcare provider should always be your first point of contact.
No. Siam Medica provides patient support, coordination and help navigating healthcare options, but we do not diagnose conditions, recommend medical treatment or replace the advice of a qualified healthcare professional. Medical decisions, treatment plans and clinical recommendations are made by the doctors and healthcare providers caring for you.

Still have a question?

Tell us what you need and we’ll help you figure out the next step.